These Terms & Conditions (“Terms”) constitute a legally binding agreement between Prayal Immigration (“Company”, “we”, “us”, or “our”) and any individual or legal entity (“User”, “Client”, or “you”) accessing, browsing, submitting information on, or availing services through the website www.prayalimmigration.com (“Website”).

By using the Website or engaging our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Website and services.

1. Corporate Identity, Authority & Non-Affiliation

Prayal Immigration is a privately owned immigration consultancy entity duly constituted under applicable laws of India.

The Company:

• Is not a government or statutory body
• Is not a law firm
• Is not an embassy, consulate, or visa-issuing authority
• Does not exercise decision-making power over immigration outcomes

The Company has no authority to influence, expedite, alter, or guarantee decisions of any embassy, consulate, high commission, visa office, or immigration authority. All outcomes are determined exclusively by such authorities acting independently.

2. Scope of Services & Express Exclusions

The Company provides advisory, administrative, and facilitative services, which may include:

• Immigration and visa eligibility assessments
• Procedural and documentation guidance
• Application preparation support
• Process advisory for study, work, business, visitor, permanent residence, dependent visas and other category visas

Expressly excluded services include:

• Legal representation before courts, tribunals, or authorities
• Provision of licensed legal opinions under foreign law
• Assurance of approvals, quotas, processing priority, or outcomes

Any assistance provided shall not be construed as legal advice or government endorsement.

3. No Warranty, Representation, or Reliance

All services, Website content, and materials are provided on an “as-is” and “as-available” basis.

The Company expressly disclaims all warranties, express or implied, including but not limited to:

• Fitness for a particular purpose
• Merchantability
• Non-infringement

You acknowledge that immigration laws, policies, quotas, and procedures may change without notice and agree that any reliance on information provided is at your sole discretion and risk.

4. Client Eligibility & Legal Capacity

By using the Website or services, you confirm that:

• You are at least 18 years of age
• You possess full legal capacity to contract
• You act on your own behalf or under valid authorization
• You engage services voluntarily and with informed consent

5. Client Representations, Warranties & Continuing Obligations

You represent and warrant, on a continuing basis, that:

• All information and documents provided are true, accurate, complete, and not misleading
• No forged, altered, or concealed material has been submitted
• You will promptly disclose any material change, including employment, education, finances, criminal history, or immigration history

Any breach entitles the Company to:

• Immediate termination without refund
• Suspension of services
• Disclosure to authorities where legally required

6. Fees, Charges, Taxes & Commercial Risk Allocation

• Professional fees are communicated via proposal, invoice, engagement letter, or agreement
• Fees are earned upon commencement of engagement and are non-refundable, unless expressly agreed in writing
• Fees exclude statutory charges, embassy charges, government fees, third-party costs, currency fluctuations, and taxes unless expressly included

Visa refusal, delay, policy change, or discretionary decisions by authorities shall not constitute grounds for refund, waiver, or compensation.

7. Digital Platform Use, Systems Integrity & Cybersecurity

The Company employs reasonable technical and organisational safeguards to maintain Website integrity; however, uninterrupted or error-free operation is not guaranteed.

You shall not:

• Scrape, reverse engineer, or extract Website data
• Interfere with system security
• Upload malicious code or harmful content

Violations may result in immediate termination and legal action under applicable cyber laws.

8. Intellectual Property, Proprietary Methods & Trade Secrets

All Website content, branding, trademarks, methodologies, templates, workflows, checklists, assessment tools, and proprietary processes constitute confidential intellectual property and trade secrets of the Company.

Unauthorized reproduction, disclosure, competitive use, or exploitation—direct or indirect—is strictly prohibited and may attract civil and criminal liability.

9. Third-Party Dependencies & External Systems

The Company may reference or rely upon:

• Government portals
• Universities and institutions
• Testing agencies
• Payment gateways and IT vendors

The Company disclaims liability for third-party failures, policy changes, system outages, accuracy, or availability.

10. Data Governance, Consent & Compliance (DPDP Act, 2023)

Prayal Immigration acts as a Data Fiduciary under the Digital Personal Data Protection Act, 2023.

Lawful Processing

• Service delivery
• Legal and regulatory compliance
• Communication and record-keeping

Data Principal Rights

• Access personal data
• Request correction or erasure
• Withdraw consent (subject to legal obligations)
• Seek grievance redressal

Withdrawal of consent may impact service continuity where processing is legally or contractually required.

11. Confidentiality & Information Security

All client information is treated as confidential and disclosed only:

• As required by law
• To authorities or service partners on a strict need-to-know basis
• Under contractual confidentiality obligations

12. Suspension, Refusal & Termination Rights

The Company reserves the absolute right to:

• Refuse engagement
• Suspend or terminate services
• Restrict Website access

without prior notice where fraud, misrepresentation, regulatory risk, or policy violation is identified.

13. Limitation of Liability, Exclusion of Damages & Survival

• Aggregate liability shall not exceed professional fees paid
• The Company shall not be liable for indirect, incidental, consequential, reputational, economic, or opportunity losses

This limitation shall survive termination or completion of services.

14. Comprehensive Indemnification

You agree to indemnify, defend, and hold harmless the Company, its proprietors, partners, directors, officers, employees, and agents from all claims, penalties, losses, damages, costs, and legal expenses arising from:

• Breach of these Terms
• False representations or documents
• Misuse of services or Website

15. Force Majeure & Regulatory Change Protection

The Company shall not be liable for delay or failure caused by events beyond reasonable control, including government actions, policy changes, pandemics, strikes, technical outages, or force majeure events.

16. Amendments, Modifications & Updates to Terms

Prayal Immigration reserves the right to modify, amend, or update these Terms & Conditions at its sole discretion at any time, without prior notice, and such changes shall be effective immediately upon publication on the Website.

17. Entire Agreement, Assignment & Severability

These Terms constitute the entire agreement between the parties and supersede all prior communications.

The Company may assign or transfer its rights without consent. Invalid provisions shall not affect the enforceability of remaining clauses.

18. Governing Law, Jurisdiction & Dispute Resolution

These Terms are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of Indian courts.

19. Related Policies & Incorporation by Reference

These Terms & Conditions incorporate by reference and must be read together with the following policies:

• Privacy Policy
• Cookie Policy
• Refund & Cancellation Policy
• Disclaimer

By accessing or using the Website or services, you agree to be bound by all such policies, as amended from time to time.

20. Information Disclaimer, No Reliance & Liability Alignment Clause

• Information Disclaimer: All information, content, statements, guidance, representations, and materials provided on this website, through consultations, communications, or documentation by Prayal Immigration are furnished strictly on a best-effort basis and for general informational purposes only. Such information does not constitute legal advice, immigration advice, or any form of professional or guaranteed opinion.
• Authority & Regulatory Control: Visa eligibility criteria, documentation requirements, application procedures, processing timelines, approvals, refusals, and final outcomes are determined exclusively by the respective government, embassy, consulate, or immigration authority. Immigration laws, rules, policies, and procedures are subject to change at any time without prior notice and remain outside the control of Prayal Immigration.
• No Guarantee of Accuracy or Outcome: While reasonable efforts are made to maintain accuracy, Prayal Immigration does not warrant, represent, or guarantee the accuracy, completeness, reliability, or continued applicability of any information provided, nor does it guarantee the success, approval, or processing timeframe of any visa or immigration application.
• Applicant Responsibility: The Client / Applicant acknowledges and agrees that it is their sole responsibility to independently verify all information from official government, embassy, or immigration authority websites and publications prior to submitting any application or making any decision based on the information provided.
• Limitation of Reliance & Liability Alignment: By using this website or engaging the services of Prayal Immigration, the Client expressly agrees that no reliance shall be placed solely on the information provided by Prayal Immigration. Prayal Immigration shall not be held liable, except to the extent expressly provided under the Limitation of Liability clause of these Terms, for any loss, delay, rejection, refusal, or adverse outcome arising from regulatory changes, government decisions, or reliance on publicly available information.
• Survival: This clause shall survive the completion, termination, or suspension of services and shall be read in conjunction with all other limitation, disclaimer, and dispute resolution provisions contained in these Terms & Conditions.

21. Official Communications & Notices

All notices shall be deemed valid if communicated via:

• Registered email
• Official Website publication

22. Contact & Legal Notices

Email: hello@prayalimmigration.com
Phone: +91 97 6989 1122